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The health care worker should show the patient what they understand and make realize the support is provided to them.
Empathetic people are often very sympathetic - they can hardly stop themselves as they really do feel for the other person.
A person who is sympathetic but not empathetic may appear a little shallow, as they are less likely to show an emotional connection.
Thus you cannot expect aroused people to make rational choices at this time.
Empathy is a bane if you end up experiencing all the bad feelings of everyone around you.
Empathy is usually considered as the capability to put oneself in a situation to understand the emotions, feelings of other people.
Nowadays, empathy is considered as an effective skill for communication that is useful for both the health care worker and the client (Ioannidou & Konstantikaki 2008, p 118).
They are often good at imitating this, but in doing so they are using it in a cold and manipulative way.
Having said this psychopaths have been described as having 'cold empathy' whereby they do not experience what others are feeling but nevertheless are able to detect emotions through reading non-verbal signs.
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Good communication between the client and the health care worker is a vital theory within a health care setting.